Returns & Exchanges

You have 30 calendar days from the delivery date to request a return. Start it with the form above and you get a return number immediately, so there is no waiting for a reply before you can act.

Our fans ship straight from our fulfilment partner in China, and change-of-mind returns go back to that same centre. Your return number page names the destination, and if the address is not shown yet we email it within one business day.

Because the parcel crosses a border, please mark it clearly as returned goods and write your return number inside. Parcels sent without a return number cannot be matched to an order and may be refused at the centre.

For a change of mind, return postage is paid by the customer. Tracked post to China from Canada usually costs CAD $18–$35 depending on the carrier and your province, and more from other countries. We do not reimburse that postage and there is no restocking fee; original shipping is free, so nothing is deducted from your refund.

If the fan arrived damaged, faulty, or we sent the wrong item, you pay nothing. Send photos with your request and in most cases we settle it without asking you to ship anything back.

1. 1Submit the form above. You get a return number and instructions on screen, which you can print.
2. 2Pack the fan in its original box with the USB cable and any inserts, then post it tracked to the address we give you.
3. 3Send us the tracking number so our fulfilment partner can watch for it. Legitimate couriers take 10–25 days to reach the centre.
4. 4Once it arrives and is checked, we refund you within 5–10 business days.

Tell us within 48 hours of delivery and attach photos of the fan, the fault and the packaging. Most claims are approved from photos alone, so you keep the fan and we send a replacement or refund in full. Every fan carries a 12-month warranty against manufacturing defects.

Refunds go back to the original payment method within 5–10 business days of approval, and your bank may need a few extra days to post it. We refund the item price; return postage is not refunded for change-of-mind returns.

To swap a colour, file a return for the one you have and order the colour you want. That way stock is held for you immediately.

Fans returned used, damaged through misuse or modification, or missing parts. Requests made after 30 days, parcels sent back without a return number, and gift cards or promotional items. If a refund is reduced for condition, we explain why in writing before releasing it.